Contact information

Contact Information

Last updated: December 2025

At ScentShare Australia, we aim to provide friendly, efficient and reliable customer support. If you need assistance with an order, have a question about a product, or need help with shipping, our team is here to help.

How to Contact Us

Email Support

For all enquiries, please email: hello@scentshareaustralia.com

We aim to respond within 1–2 business days.

Order Queries

When contacting us about an order, please include:

• Your full name
• Order number
• A clear description of the issue
• Photos (if the enquiry relates to damage, leakage, or incorrect items)

This helps us resolve your issue quickly and accurately.

Availability

Our customer service team operates Monday to Friday during standard business hours (AEST/AEDT). Enquiries sent on weekends or public holidays will be responded to on the next business day.

Social Media

You may reach us via Instagram for general questions, however order related issues must be submitted via email for tracking and verification.